Vision Australia welcomes Uber’s decision to review how it supports people with disability who use the rideshare service
After learning that Uber had introduced an additional charge for people using the Uber Assist option, Vision Australia and Guide Dogs Australia met directly with Uber to express serious concerns that people with disability were being required to pay additional fees to access services designed to support their ability to be active and independent members of society.
Following these discussions, Uber has announced it will remove the additional Uber Assist fee and review the Uber Assist service to ensure it meets the needs of people with disability. Uber has also committed to forming a Accessibility Advisory Panel to inform future decisions around services and issues impacting people with disability.
Chris Edwards, Vision Australia Chief Mission Officer, said the outcome was a positive one for the disability community.
“Uber were very receptive to our concerns, and we’re pleased they have removed the Uber Assist fee. This is a great example of our community and the organisations that support them working together to deliver a positive outcome,” Chris said.
“We look forward to continuing to work with Uber and the wider rideshare industry to ensure people who are blind or have low vision, or live with any other disability, have fair and equitable access to a vital mode of transport.”
About us:
About Vision Australia
Vision Australia is a leading provider of blindness related services. We offer a wide range of services, equipment and training so people who are blind or have low vision can live the life they choose.
Whether it’s at home, work, school or in the community, our expert staff provide clients across all age groups with skills and tools to help lead active, safe and independent lives.
