Hollywood Private Hospital’s new CEO is already singing the praises of his staff after only a month in the job.
Andrew Tome was previously CEO at Peel Health Campus, also in Perth, for several years after working at Hollywood Private as its Director of Finance and Corporate Services.
“We can’t do what we do here without our dedicated staff,” he said.
“I’m really proud of our staff and what they do day in, day out – and that’s everyone from the clinical staff to the non-clinical staff.
“We cannot operate unless everyone here is on top of their game, and they are. They do everything they can to bring the best outcomes for our patients.”
Mr Tome said patients’ outcomes and their healthcare experience were central to his philosophy, tying in with Hollywood Private Hospital owner Ramsay Health Care’s motto of ‘People Caring For People’.
“What we like to emphasise for our patients is a great experience,” he said.
“Obviously, we want an optimal healthcare outcome, but on top of that – and that’s where our Ramsay values really show – is that the overall experience for our patients is so important.
“When our patients come here, they might never have been to hospital before, or they might not have been in for 10 years, so you can see they might be scared or nervous.
“Our staff really take so much time and care, to reassure our patients and give them that comfort they sometimes need.”
Healthcare around the country has been under pressure for the past couple of years due to the COVID-19 pandemic, and Mr Tome said Western Australia (WA) was no exception.
“We’ve been pretty insulated here with the hard border, and we have a high double-vaccination rate, and our triple-vax rate is getting up there as well,” he said.
“But we are now seeing a spike in COVID numbers. Staff right across healthcare in WA are feeling it, but we’re all in this together.”
He said the partnership between public and private healthcare, which came to the fore during the early days of the pandemic, would continue at the state’s largest private hospital.
“Ramsay has always worked well with the public sector, and I would think that relationship will continue, we’re always willing to help in any way we can,” Mr Tome said.
“This hospital, the staff here are extremely hard-working, and they are so amazing in every way.
“I’m constantly amazed at the lengths they go to for our patients.”
Ramsay Health Care’s Chief Operating Officer – Hospitals, Greg Hall, said Mr Tome had a history of building strong working relationships with stakeholders.
“Andrew exemplifies The Ramsay Way in his leadership,” Mr Hall said.
“The Ramsay Way encompasses our values, which are based on valuing strong relationships, aiming to constantly improve, and seeking to grow sustainably.
“Andrew’s diverse experience means he is well equipped to lead Hollywood as it continues to grow while maintaining the reputation of quality and excellence.”
Former Hollywood CEO Peter Mott has moved to a more strategic role in WA with Ramsay Health Care.
“Under Peter’s guidance, Hollywood enjoyed a significant expansion of services, such as a new emergency department, comprehensive cancer care, a new cardiothoracic theatre and expanded mental health facilities,” Mr Tome said.
“We will continue to consolidate these achievements to ensure Hollywood caters for the future healthcare needs of Western Australians.”
Mr Tome said he was “just rapt” to be back at Hollywood Private Hospital.
“I’m a chartered accountant and I’ve worked in Asia, the US, and Europe in all kinds of industries, and I think that allows me to have a range of experiences in my toolbox,” he said.
“We have an amazing executive team here that I rely on each day, and at the end of the day, I’m about relationships – I enjoy talking to people and meeting people, so whether that’s with the staff, or doctors, or third-party providers, I like to talk and hear what ideas people have.”
Mr Tome said the hospital was investing heavily in medical research, expanding its Clinical Trials Unit to offer a wider range of treatment options for patients.
“We are thrilled to be participating in several high-profile international clinical trials and are well-placed to offer more novel therapies for patients in the future,” he said, ahead of this year’s International Clinical Trials Day – Friday 20 May.