The NSW Liberals & Nationals Government is turbocharging the customer experience, with the 100th Service NSW Centre officially opening in Nyngan today.
Minister for Customer Service Victor Dominello joined staff and stakeholders at the Centre to announce the milestone.
“Service NSW has transformed how the customer interacts with Government, by creating a one-stop shop for registrations, licences and cost of living savings,” Mr Dominello said.
“Gone are the bad old days of waiting in long queues and rushing all over town to get things done. The customer is now front and centre of service delivery and we have more to do. Watch this space.
“Today we’ve hit a century, and there are more centres on the way across NSW.”
Hundreds of government services are accessible through Service NSW, including driver’s licences, NSW Seniors Cards and birth certificates.
Customers can also make an appointment with a Cost of Living specialist and potentially save hundreds of dollars. Two Service NSW buses (with two more to come) also service remote areas that don’t have access to a centre.
Since the first centre opened in 2013, Service NSW has assisted more than 174 million customers in store, by phone and online and there have been 4.3 million MyServiceNSW Accounts created. The following table highlights how Service NSW is making life easier for people.
Before | After |
900+ websites | One website |
180 Motor Registry transactions | Hundreds of transactions under the one roof in partnership with almost 40 NSW Government agencies, 70+ per cent of which can be accessed online |
Customer satisfaction was 69 per cent | Customer satisfaction is 97 per cent |
Further information on Service NSW is available at www.service.nsw.gov.au
