2022 Community Satisfaction Survey underway


Households across Corangamite Shire might get an important phone call in the next few weeks.

An independent market research agency is looking for residents’ input into the 2022 Community Satisfaction Survey.

The confidential survey will assess Council’s performance across a range of measures and 25 service areas.

Mayor Ruth Gstrein said the results would identify ways Council could improve its services for residents.

“This is a really important piece of work and I encourage everyone to think about their experiences with Council so they can help with the survey if they get a call.

“Their opinions about Council services will be gathered then compared against our performance in previous years.

Cr Gstrein assured residents that all responses and personal information were strictly confidential.

“Only the overall results are shared with Council,” she said.

“We appreciate participants taking the time to help us with your valuable feedback.”

National Field Services has started calling residents at random and will continue into March.

Details and individual responses are confidential and only the overall results will be shared with Council.

The survey will involve 400 interviews with a representative sample of residents of all ages and backgrounds. Then results will then be analysed by JWS Research.

The survey will address a number of the 59 mandatory performance indicators under the Local Government Performance Reporting Framework (LGPRF), which will be included in Council’s annual report.

Results are expected by the middle of the year and will rate Council in comparison to similar sized Councils and the state average.

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