How Can We Make Your Customer Experience Better?

image of people smiling and talking.jpg

You’re invited to provide feedback on our Customer Strategy 2024 – 2028. We want to hear how we can make your experience with Mornington Peninsula Shire even better.

The Customer Strategy is our blueprint for truly understanding and meeting the needs of our community. We’re committed to putting you at the heart of everything we do.

The purpose of the Strategy is to:

  • Connect better with our customers.
  • Focus more on our community’s wants and needs.
  • Improve service delivery.
  • Be more open and accountable.
  • More community engagement.
  • Help build public trust.

The Customer Strategy was developed through research and consultation with over 2,400 customers who have recently interacted with the Shire, as well as reviewing our existing processes and systems.

This approach is about improving how we serve you so we can meet your expectations now and in the future.

We want to know what’s important to you, our community, so we can transform our service delivery while creating a meaningful and valuable experience and relationship with you.

How to have your say

Community consultation is currently open and closes 20 June 2024.

To view the Customer Strategy and provide your thoughts visit

Hard copy forms are available upon request at our Customer Support Centres and libraries.

Quotes attributable to Mayor Councillor Simon Brooks:

“Our Customer Strategy is essential to ensure that our services are customer-centric, efficient, and responsive to community needs.

“”The Strategy aims to improve communication channels, encourage genuine engagement and provide more-consistent responses to our community.

“By prioritising customer satisfaction, engagement, and trust, we can better serve our community and contribute to your overall wellbeing.”

/Public Release. View in full here.