Network Package to Reinforce Customer Support Measures

The Australian Energy Council has welcomed the efforts of network businesses to assist those impacted by COVID-19.

The AEC’s Chief Executive Sarah McNamara said the relief package announced by Energy Networks Australia today recognises that retailers and network businesses both have a part to play in supporting businesses and households in financial distress.

“This package, when implemented, should complement the hardship and payment plan measures that retailers already have in place.

“It is critical that this package is implemented quickly, with clear guidelines so small business customers can realise the benefits immediately. We will be working with network businesses to achieve this outcome and to ensure consistent support for businesses and households in financial distress across retailers.

/Public Release. View in full here.