Australian Small Business and Family Enterprise Ombudsman, Bruce Billson, has called on digital platform providers to dramatically improve their dispute resolution processes for small business.
Mr Billson said there has been a noticeable increase in complaints and disputes involving digital platform providers, and since July 2020 the Ombudsman has taken on more 236 cases involving small and family businesses.
“When we become involved it regularly leads to satisfactory outcomes in just a handful of days – which means small businesses can get back in business,” Mr Billson said.
“We’re arguing for a policy change and for dispute resolution agency support like what we provide, to equip small and family businesses with the tools to protect themselves.
“When small businesses turn to us for assistance,
