New resources to keep hospitality workers safe

New online resources and training modules are now available on the Safe21 online platform to support hospitality workers in the ACT to stay safe, particularly during the COVID-19 pandemic.

The Safe21 online platform gives employees information on their rights and responsibilities at work, workplace health and safety, implementing COVID-19 risk mitigation strategies, communicating with their managers and dealing with non-compliant customers.

Minister for Industrial Relations and Workplace Safety Mick Gentleman said the online platform will help ensure the safety of hospitality workers.

“As essential workers, hospitality workers are already playing a key role in our community and we want to make sure they can look after themselves, their workmates and their customers,” Minister Gentleman said.

“By understanding COVID-safe practices, as well as their rights and responsibilities, these workers can be empowered to support our ongoing public health response to COVID-19.”

The United Workers Union will deliver Safe21 on behalf of the ACT Government to provide more support to the hospitality industry during the pandemic.

The Safe21 platform also provides an adviceline that workers can call to get further information and support on a range of issues.

To further support essential workers, free accredited infection control training is still available, with specific Skills Sets related to food handling.

“I would encourage employers to support their staff to undergo accredited infection control training. Fee-free places for infection control training have been extended until 15 December,” Minister Gentleman said.

Free infection control training can be accessed via the Skills Canberra website.

Workers can register for training modules at

Quotes attributable to Lyndal Ryan, Director, United Workers Union – ACT Region:

“The introduction of the Safe21 platform is a step in the right direction for hospitality workers, who are some of the most exploited when it comes to wage theft and health and safety.

“United Workers Union is happy to be part of this vital project, especially during the pandemic where it’s more important than ever that workers understand their rights.

“The ACT Government should be congratulated on funding and supporting this important initiative which will help to ensure the safety of both workers and the wider community.”

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