West Coast Council Service Levels

The West Coast Council recently adopted a service level policy, Council Policy (WCC.011) Service Levels.

That policy creates a process for Council to adopt service levels, statements of the level of service that the community can expect for specific items. The aim of service levels is to allow the Council to clearly communicate the level of service it provides in relation to things such as road repair, animal control, and others. It also provides an opportunity for Council to seek feedback from the community on proposed service levels to ensure that they meet community expectations. They further support Council’s long term financial planning by allowing us to understand the resources that will be required to deliver services. Service levels are of course a balance between providing the very best possible service and the resources available from rate collection and other revenue streams.

Service level statements will form an appendix to the Council Policy. The draft service level statements presented here are based on current resources available. They are also not a complete list of service levels; it is expected that Council will release more in the future as the process is embedded in Council. Service levels may also be created when a new Asset Management Plan is adopted by Council.

These draft service levels, along with community feedback will be presented to Councillors for decision. Community feedback is open for 3 weeks in accordance with Council Policy (WCC.014) Community Engagement. Feedback is welcomed on the standards set within these draft service levels and on future areas for development of additional service levels.

/Public Release. View in full here.