In December 2024 the Commonwealth Bank of Australia (CommBank) announced that their approximately 1 million ‘Complete Access’ customers would migrate to a ‘Smart Access’ account commencing 6 January 2025.
Around 1 million CommBank customers currently have a Complete Access account, however it has not been offered to customers since 2016. Approximately 90% of these customers will be better off, due to decreased monthly account fee from $6 to $4 and the “no fee for cash” withdrawals from ATMs.
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